Bila 'The Chicken Rice Shop' Mintak Maaf~

Salam..

Just checked my email dan saya dapat email dari TCRS..

Alkisahnya, semalam saya gi TCRS kat Giant ngn kawan..memang sy suka sangat makan kat sini..Dalam sebulan tu, kompem memang akan ada punyer saya mai makan sini..

Dah lama saya nak komplen sal staff dia..tapi duk tertangguh2..sampai la semalam tu, masa duk surf internet, tergerak ati nak hantar feedback kat TCRS..

Saya memang customer tegar punya..dan saya dah selalu tengok staff yg datang dan pergi kat situ.. cuma ada sorang dua staff ni yg sy xberapa suka..layanan dia, macam kita nak gi mintak hutang..dah la masa nak ambil order tu, muka masam..pastu bila kita tanya sal menu tu, jawab nak x nak je..

Dan yg paling xtahan nya, bila dia hantar order, macam apa ntah..at least letak makanan tu biarlah beradab sket..ni macam ape ntah..geram tu memang geram, tapi kalo saya cari gaduh ngan diorg, kompem sy akan kempunan nak makan kat sini lagi [especially ayam braised..nyum3]..jadi, saya diamkan je la..huk3..

Dan dalam feedback tu, sy cuma komplen pasal aircond kat TCRS yg xsejuk (siyes panas..macam xpasang ekon je)..dan lagi satu, saya komplen suh staff lebihkan senyuman..jgn duk masam muncung je..tau la penat, tapi da tu memang keje, wat la dgn ikhlas..ye dak?

So, ni la hasil feedback dari TCRS:

Dear Ms

Greetings from "The Chicken Rice Shop".

Thank you for your feedback on 05/9 regarding the Service provided in giant KJ Branch is very poor and slow. Please accept our apologies for the
unpleasant experience at our outlet. As we value and take each and every
feedback very seriously, we would like to find out more about your
unpleasant experience at our outlet so that we can take the necessary action
to improve.

However, as we have been trying to contact you through the given number but
are unable to reach you at the given contact we would be most appreciative
if you could  return my call at 012******* so that we can personally
apologise to you as well as find out more details on your unpleasant
experience. 

We truly value your feedback and we hope that with your invaluable feedback
we are able to act immediately and precisely on the matter and rectify our
shortcomings.

Once again our sincere apologies for the unpleasant experience and we hope
you will allow us to contact you soon. Thank you in advance for you kind
assistance.


With warm regards,

Roslan musa,
Area Manager

Hehe..malas lah nak call balik..wat abis kedit je..aci x kalo sy x call smula? lain la kalo nak bagi kupon ke, makan free ke..xpe gak.. -pinjam idea cik ngah jap.- hik3..